Refund Policy

Package Returned To Sender:
If a package is returned to sender by the shipping courier, MERCHANT-GRABER will reship the package to your customer for free after an address verification is completed by the seller.
If a package is returned to sender by the shipping courier for a second time, MERCHANT-GRABER will reship the package to your customer for a  fee that will be applied to your account that can be found here.
Note: MERCHANT-GRABER will not refund returned packages to sender and reshipment times are the same as regular orders, TO INCLUDE
Package Returned To Sender – Wrong Address
MERCHANT-GRABER will not refund nor assume liability for orders

MERCHANT-GRABER Is not liable for losses due to delays caused by delinquent payments.

Refund Policy
Items or Poor Quality
If an item is or is shipped with a poor-quality, you must send us a photograph of the poor-quality print or area. MERCHANT-GRABERwill replaces any items or poor-quality at additional cost.MERCHANT-GRABER is not responsible for items in shipping.

Shipping;

Please contact support for any shipping issues:support@doittodayshop.com
Wrong Product Shipped/Missing Items:
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues:
MERCHANT-GRABER is not liable for losses due to delays caused by delinquent payments


Wrong Product Shipped/Missing Items:
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

All Other Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was The 45-day refund policy
may be nullified or extended due to random events such as adverse weather
conditions, political unrest, or postal worker labor disputes that may impact
various delivery locations.
processed the seller may request a refund or have the order resent free--charge.

Order Modification Policy
Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, order modifications are allowed.
If a seller needs to change an order within the 24-hour allowable time frame, MERCHANT-GRABER will be able to assist with the following scenarios:
Removing items from an order
Change shipping address
Change email address
Change the customer’s name
If a seller wants to change a variant or add more items to order this is not possible.

MERCHANT-GRABER is not liable for losses due to delays caused by delinquent payments.

Delivery Time Estimates By Product: 25-45 DAYS

TRACKING:
If a customer hasn’t received a tracking number and it has exceeded the maximum number days after the order was processed, the store owner may request a refund or request to have the order resent (NOTE: Reshipment times are the same as regular orders).
If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the store owner may request a refund or request to have the order be re-sent (NOTE: Reshipment times are the same as regular orders).
If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend they contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered.

MERCHANT-GRABER not liable for incorrect address information provided.

TRACKING SERVICE:
Recommended Tracking Websites
www.17track.net/en for orders
https://tools.usps.com/go/TrackConfirmAction_input for U.S. orders.